DirectVend policy
Return policy
DirectVend sells tested used vending machines from the Columbus, Ohio area. Because these are heavy used machines that are prepared for pickup or freight, all purchases should be reviewed before payment and shipment.
Returns and exchanges
DirectVend does not accept general returns or exchanges for used vending machines after the buyer approves the selected machine and the machine is picked up or released to freight.
Condition review
Buyers may request photos, machine details, configuration information, freight details, and availability confirmation before purchase. Local inspection or pickup coordination may be available before the machine is released.
Freight damage
If a machine arrives with visible freight damage, note the damage with the carrier before accepting delivery, take clear photos, keep all packaging materials, and contact DirectVend promptly. Freight damage claims may need to be handled with the carrier or logistics provider based on the shipment terms.
Questions before purchase
If you have questions about a machine, freight, pickup, or condition, contact DirectVend before placing an order or requesting shipment.
Email: directvendusa@gmail.com