DirectVend policy
Return policy
DirectVend sells tested used vending machines from the Columbus, Ohio area. Because these are heavy used machines that are prepared for local pickup, all purchases should be reviewed before payment and pickup.
Returns and exchanges
DirectVend does not accept general returns or exchanges for used vending machines after the buyer approves the selected machine and the machine is picked up.
Cancellations before release
If a buyer needs to cancel before the machine is picked up, contact DirectVend as soon as possible. If payment has already been made and the machine has not been released, any approved refund is returned to the original payment method when possible. Processing time depends on the payment provider.
Condition review
Buyers may request photos, machine details, configuration information, pickup details, and availability confirmation before purchase. Local inspection or pickup coordination may be available before the machine is released.
Approved exceptions
If DirectVend approves a return exception in writing, the machine must be returned in the same condition and with the same parts included at release.
Questions before purchase
If you have questions about a machine, pickup, or condition, contact DirectVend before placing an order.
Email: directvendusa@gmail.com
Phone: (380) 247-8634